Message type: E = Error
Message class: CACSIB_BDTI - Commissions: Messages for BDTI
Message number: 033
Message text: Case is being checked; No authorization for release/reset
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CACSIB_BDTI033
- Case is being checked; No authorization for release/reset ?The SAP error message CACSIB_BDTI033 indicates that a user is attempting to release or reset a case in the SAP system but does not have the necessary authorizations to perform this action. This error typically occurs in the context of SAP Customer Activity Repository (CAR) or SAP Customer Relationship Management (CRM) systems, where case management is involved.
Cause: Lack of Authorization: The primary cause of this error is that the user does not have the required authorization roles or permissions to release or reset the case. Role Configuration: The roles assigned to the user may not include the necessary authorizations for the specific transaction or action they are trying to perform. Case Status: The case may be in a status that does not allow for release or reset actions, depending on the business process defined in the system.
Solution: Check User Authorizations: Review the user's authorization roles in the SAP system. This can be done by using
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