How To Fix CACSIB_BDTI033 - Case is being checked; No authorization for release/reset

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIB_BDTI - Commissions: Messages for BDTI

• Message number: 033

• Message text: Case is being checked; No authorization for release/reset

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB_BDTI033 - Case is being checked; No authorization for release/reset ?

  The SAP error message CACSIB_BDTI033 indicates that a user is attempting to release or reset a case in the SAP system but does not have the necessary authorizations to perform this action. This error typically occurs in the context of SAP Customer Activity Repository (CAR) or SAP Customer Relationship Management (CRM) systems, where case management is involved.
  Cause:
  
  Lack of Authorization: The primary cause of this error is that the user does not have the required authorization roles or permissions to release or reset the case.
  Role Configuration: The roles assigned to the user may not include the necessary authorizations for the specific transaction or action they are trying to perform.
  Case Status: The case may be in a status that does not allow for release or reset actions, depending on the business process defined in the system.
  
  Solution:
  
  
  Check User Authorizations:
  
  Review the user's authorization roles in the SAP system. This can be done by using transaction code SU01 (User Maintenance) to check the roles assigned to the user.
  Use transaction code SU53 immediately after the error occurs to see which authorization check failed. This will provide insight into what specific authorization is missing.
  
  
  
  Modify Roles:
  
  If the user lacks the necessary authorizations, work with your SAP security team to modify the user's roles or create a new role that includes the required authorizations for case release/reset actions.
  Ensure that the role includes the necessary authorization objects related to case management, such as C_CRM_ORDER, C_CRM_CASE, or any other relevant objects.
  
  
  
  Check Case Status:
  
  Verify the status of the case in question. If the case is in a status that does not allow for release or reset, you may need to change the status or follow the appropriate business process to enable the action.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's internal guidelines for case management to understand the specific authorizations required for the actions you are trying to perform.
  
  
  
  Testing:
  
  After making changes to roles or authorizations, test the functionality again to ensure that the user can now release or reset the case without encountering the error.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that pertain to case management in SAP. This will help in understanding what permissions are necessary.
  SAP Notes: Check for any SAP Notes related to this error message or case management in your version of SAP, as there may be specific fixes or recommendations provided by SAP.
  User Training: Ensure that users are trained on the processes and authorizations required for case management to minimize the occurrence of such errors in the future.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with SAP directly for further assistance.