How To Fix CACSIB862 - Document identification is incomplete -> Impossible to navigate

CACSIB862 - Overview

• Message type: E = Error

• Message class: CACSIB - Commissions: Interface and Pending Case Processing

• Message number: 862

• Message text: Document identification is incomplete -> Impossible to navigate

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB862 - Document identification is incomplete -> Impossible to navigate ?

  The SAP error message CACSIB862, which states "Document identification is incomplete -> Impossible to navigate," typically occurs in the context of SAP Customer Activity Repository (CAR) or SAP Convergent Charging (SAP CC) when there is an issue with the document identification that is required for navigating to a specific document or transaction.
  
  Cause:
  
  Incomplete Document Data: The error often arises when the system is unable to find the necessary document identification details (like document number, type, or other key fields) that are required to navigate to the document.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to incomplete or missing document information.
  
  Configuration Issues: Incorrect configuration settings in the SAP system can also lead to this error, especially if the document types or identification fields are not properly defined.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the document, which can lead