How To Fix CACSIB390 - No commission contract could be determined for business object &1/&2

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIB - Commissions: Interface and Pending Case Processing

• Message number: 390

• Message text: No commission contract could be determined for business object &1/&2

What causes this issue?

An attempt was made in portfolio assignment (PFO) to determine a
commission contract for business object &v1&/&v2&. However no
determination is possible.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB390 - No commission contract could be determined for business object &1/&2 ?

  The SAP error message CACSIB390 indicates that the system could not find a commission contract for the specified business object. This error typically occurs in the context of SAP Commission Management or SAP Sales and Distribution (SD) when trying to process a transaction that requires a commission contract.
  Cause:
  
  Missing Commission Contract: The most common cause is that there is no commission contract defined for the specific business object (e.g., customer, sales order, etc.) in the system.
  Incorrect Configuration: The configuration settings for commission contracts may not be set up correctly, leading to the inability to link a business object to a commission contract.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data records related to the business object.
  Invalid Business Object: The business object specified in the error message may not be valid or may not have been properly created in the system.
  
  Solution:
  
  Check Commission Contracts: Verify that a commission contract exists for the business object in question. You can do this by navigating to the relevant transaction in SAP (e.g., transaction code CACS or CACS_CONTRACT) and checking the contract details.
  Create or Update Commission Contract: If no contract exists, you may need to create a new commission contract for the business object. Ensure that all necessary details are filled out correctly.
  Review Configuration: Check the configuration settings for commission contracts in the SAP system. Ensure that the settings align with your business requirements and that the necessary relationships between business objects and commission contracts are established.
  Data Consistency Check: Ensure that the master data for the business object is complete and consistent. This includes checking customer master data, sales order data, and any other relevant information.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on setting up and managing commission contracts.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CACS for commission management, CACS_CONTRACT for managing contracts, and VA01 for creating sales orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to commission contracts and the specific error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and manage commission contracts.
  Testing: After making changes, perform testing to ensure that the issue is resolved and that commission contracts are being correctly determined for business objects.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP Commission Management.