How To Fix CACSIB385 - Portfolio assignment structure &1 must be known in calling system

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIB - Commissions: Interface and Pending Case Processing

• Message number: 385

• Message text: Portfolio assignment structure &1 must be known in calling system

What causes this issue?

Structure &V1& of portfolio assignment must exist in the commission
system under the same name. However no active version of the structure
was found in the DDIC of the commission system.
This structure is required for accessing portfolio assignment.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check that the DDIC structure &V1& exists in this system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB385 - Portfolio assignment structure &1 must be known in calling system ?

  The SAP error message CACSIB385 indicates that the portfolio assignment structure specified in the system is not recognized or known in the calling system. This error typically occurs in the context of SAP's Customer Activity Repository (CAR) or when dealing with SAP's Customer Relationship Management (CRM) and Sales and Distribution (SD) modules.
  Cause:
  
  Missing Configuration: The portfolio assignment structure may not be configured correctly in the system. This could be due to missing entries in the relevant customizing tables.
  Data Transfer Issues: If data is being transferred between systems (e.g., from a legacy system to SAP or between different SAP systems), the structure may not have been properly defined or transferred.
  Incorrect Parameters: The parameters or identifiers being used to call the portfolio assignment structure may be incorrect or not aligned with the expected values in the system.
  System Version Mismatch: If there are differences in the versions of the systems involved, certain structures may not be recognized.
  
  Solution:
  
  
  Check Configuration: Verify that the portfolio assignment structure is correctly configured in the system. This can be done by checking the relevant customizing settings in the SAP system.
  
  Navigate to the relevant customizing transaction (e.g., SPRO) and check the settings under the appropriate module (e.g., CRM, SD).
  
  
  
  Validate Data Transfer: If the error occurs during data transfer, ensure that the data being sent includes the correct portfolio assignment structure and that it is defined in the target system.
  
  
  Review Parameters: Check the parameters being used in the function call or transaction that is generating the error. Ensure that they match the expected values in the system.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of the software you are using. There may be specific notes or patches that address this issue.
  
  
  System Synchronization: If the error is due to a version mismatch, ensure that all systems involved are on compatible versions and that any necessary updates or patches have been applied.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your system.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups where similar issues may have been discussed.
  Documentation: Review the official SAP documentation for the modules involved to understand the expected configurations and structures.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.