How To Fix CACSIB137 - Relationship &3/&2 has invalid higher-level participant &1/&2

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIB - Commissions: Interface and Pending Case Processing

• Message number: 137

• Message text: Relationship &3/&2 has invalid higher-level participant &1/&2

<ZH><ZK>&CAUSE&</></>
The <DS:GLOS.ABA20CCB4813D311B60F0060B03C2BFF>participant</> with the
sequence number &V3&/&V2& refers to the not-permitted superordinate
participant with the sequence number &V1&/ &V2& (participant number /
participation number respectively).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB137 - Relationship &3/&2 has invalid higher-level participant &1/&2 ?

  The SAP error message CACSIB137 indicates that there is an issue with a relationship in the SAP system, specifically that a higher-level participant in a relationship is invalid. This error typically arises in the context of SAP Customer Activity Repository (CAR) or SAP Convergent Charging (SAP CC), where relationships between different entities (like customers, contracts, or products) are defined.
  Cause:
  The error message CACSIB137 can be caused by several factors:
  
  Invalid Higher-Level Participant: The higher-level participant (e.g., a customer or contract) referenced in the relationship does not exist or is not valid in the system.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the relevant tables.
  Configuration Issues: The configuration settings for relationships may not be set up correctly, leading to invalid references.
  Master Data Issues: The master data for the entities involved may be incomplete or incorrect.
  
  Solution:
  To resolve the CACSIB137 error, you can take the following steps:
  
  
  Check Higher-Level Participant:
  
  Verify that the higher-level participant (identified by &1/&2 in the error message) exists in the system and is active.
  Ensure that the participant is correctly defined in the relevant master data tables.
  
  
  
  Review Relationships:
  
  Check the relationships defined in the system for the entities involved. Ensure that they are correctly configured and that all required relationships are established.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the master data or relationships. This can often be done using standard SAP reports or transaction codes.
  
  
  
  Correct Configuration:
  
  Review the configuration settings related to the relationships in the SAP system. Make sure that they align with the business requirements and that all necessary settings are in place.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific module you are working with (e.g., SAP CC or SAP CAR) for any known issues or additional troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context to help diagnose the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you navigate the master data and relationship configurations, such as BP (Business Partner), CACS (for Convergent Charging), or CAR (for Customer Activity Repository).
  SAP Notes: Search for SAP Notes related to CACSIB137 for any patches or updates that may address this specific error.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CACSIB137 error in your SAP system.