How To Fix CACSIB104 - Requested system version different from version found

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIB - Commissions: Interface and Pending Case Processing

• Message number: 104

• Message text: Requested system version different from version found

What causes this issue?

You have called the commissions system at the interface with data for
version &V1&. The commission application &V3& however, is in generated
version &V2&.

System Response

Since this may result in field inconsistency and/or data transfer
errors the commission case cannot be accepted and is rejected by the
interface.

Procedure for System Administrators

Compare the outbound interface of your operational system and the
inbound interface of the commissions system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB104 - Requested system version different from version found ?

  The SAP error message CACSIB104 indicates that there is a mismatch between the requested system version and the version that is currently found in the system. This error typically occurs in the context of SAP Convergent Charging (SAP CC) or similar systems where version compatibility is crucial for proper functioning.
  Cause:
  
  Version Mismatch: The most common cause of this error is that the version of the SAP Convergent Charging system you are trying to access or interact with is different from the version that is currently installed or configured in your environment.
  Configuration Issues: There may be configuration settings that are pointing to an incorrect version of the system.
  Transport Issues: If you have recently transported changes or updates, there may be inconsistencies in the versions across different systems (e.g., development, quality assurance, production).
  Client-Specific Settings: Sometimes, client-specific settings may lead to version discrepancies.
  
  Solution:
  
  Check Version Compatibility: Verify the version of the SAP Convergent Charging system you are trying to access. Ensure that it matches the version that is installed in your environment.
  Update Configuration: If there are configuration settings that are pointing to an incorrect version, update them to reflect the correct version.
  Transport Consistency: Ensure that all transports have been correctly applied across all relevant systems. If there are discrepancies, you may need to re-transport or adjust the configurations.
  System Refresh: If you have recently made changes, consider refreshing the system or restarting the relevant services to ensure that all components are synchronized.
  Consult Documentation: Refer to the official SAP documentation for any specific version compatibility requirements or known issues related to the version you are using.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on version compatibility.
  System Logs: Review system logs for additional error messages or warnings that may provide more context about the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the CACSIB104 error in your SAP environment.