How To Fix CACSIB038 - Inconsistent commission case; Action not possible

CACSIB038 - Overview

• Message type: E = Error

• Message class: CACSIB - Commissions: Interface and Pending Case Processing

• Message number: 038

• Message text: Inconsistent commission case; Action not possible

What causes this issue?

One of the following errors has occurred:
Either you wanted to create a commission case and either used an
effective key (business object type, business object ID, business
object version, remuneration business case type or remuneration
business case ID), or a technical key (receipt year, case ID or
version). You chose a key that already has a commission case in the
system, therefore, you cannot use it to create the commission case.
Or you wanted to change or reset a commission case, using an effective
key (business object type, business object ID, business object version,
remuneration business case category or remuneration business case ID).
This key already has a commission case in the system, therefore, you
cannot use it to process the commission case.

System Response

The commission case cannot be processed.

How to fix this error?

Either change the effective or the technical key.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB038 - Inconsistent commission case; Action not possible ?

  The SAP error message CACSIB038, which states "Inconsistent commission case; Action not possible," typically occurs in the context of SAP Commission Management or Incentive and Commission Management (ICM). This error indicates that there is an inconsistency in the commission case data, which prevents the system from performing the requested action.
  Causes:
  
  Data Inconsistency: The commission case may have missing or incorrect data, such as invalid entries in the commission case or related tables.
  Status Issues: The commission case might be in a status that does not allow for the action you are trying to perform (e.g., it may be locked or already processed).
  Configuration Errors: There may be issues with the configuration settings related to commission processing.
  Database Integrity Issues: There could be integrity issues in the database that lead to inconsistencies in the commission case records.
  
  Solutions:
  
  Check Commission Case Data: Review the commission case for any missing or incorrect data. Ensure that all required fields