How To Fix CACSIB013 - Commission case &1: &2/&3 (&4) set to pending

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIB - Commissions: Interface and Pending Case Processing

• Message number: 013

• Message text: Commission case &1: &2/&3 (&4) set to pending

What causes this issue?

The commission case was accepted by the commission system, but could
not be processed completely due to an error. The commission case is
awaiting the corresponding correction and booking.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the commission case or the corresponding master data and perform
the necessary changes.
Start the automatic interim execution at the time of your choosing in
order to copy the commission case to the commission system or post the
modified commission case directly to the system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB013 - Commission case &1: &2/&3 (&4) set to pending ?

  The SAP error message CACSIB013 indicates that a commission case has been set to "pending" status. This typically occurs in the context of SAP Commission Management, which is part of the SAP Customer Activity Repository (CAR) or SAP Sales and Distribution (SD) modules. The message provides information about the commission case, including its ID and status.
  Cause:
  The error message CACSIB013 can be triggered by several factors, including:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the commission case, such as missing or incorrect information.
  Approval Workflow: The commission case may require approval from a manager or another party before it can be processed further.
  Business Rules: Certain business rules or conditions may not have been met, leading to the case being set to pending.
  System Configuration: There may be issues with the configuration of the commission management system, such as incorrect settings for commission calculation or processing.
  
  Solution:
  To resolve the CACSIB013 error, you can take the following steps:
  
  Check the Commission Case: Review the details of the commission case indicated in the error message. Look for any missing or incorrect data that may need to be corrected.
  Review Approval Status: If the case requires approval, check the approval workflow to see if it is pending approval from someone. Follow up with the relevant parties to expedite the approval process.
  Validate Business Rules: Ensure that all business rules and conditions for the commission case are met. This may involve checking eligibility criteria or other related parameters.
  Consult Configuration Settings: If you suspect a configuration issue, consult with your SAP administrator or technical team to review the settings related to commission management.
  Check Logs and Documentation: Review system logs for any additional error messages or warnings that may provide more context about why the case was set to pending. Consult SAP documentation or support resources for further guidance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that can help you manage commission cases, such as CACSIB for commission case management.
  SAP Notes: Check SAP Notes for any known issues or patches related to the CACSIB013 error message.
  User Roles: Ensure that the user has the appropriate roles and permissions to view and manage commission cases.
  Training and Documentation: Consider providing training for users involved in commission management to help them understand the processes and requirements.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.