How To Fix CACSELT068 - Entitlement cannot be recalculated (no commission case)

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSELT - ELT: Messages for Entitlement and Liability Transfer

• Message number: 068

• Message text: Entitlement cannot be recalculated (no commission case)

What causes this issue?

The entitlement of a receiving contract can only be recalculated if the
original entitlement stems from a
<DS:GLOS.36DA46C44536357FE10000009B38F985>commission case</>. Manual
documents often do not contain all the information required for a
recalculation to be made.

System Response

The entitlement share is transferred to the receiving contract. <ZH>The
entitlement will not be recalculated</>.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSELT068 - Entitlement cannot be recalculated (no commission case) ?

  The SAP error message CACSELT068 indicates that an entitlement cannot be recalculated because there is no associated commission case. This error typically arises in the context of SAP's Commission Management or Entitlement Management modules, where entitlements are linked to specific commission cases for sales representatives or agents.
  Cause:
  
  Missing Commission Case: The primary reason for this error is that the entitlement you are trying to recalculate does not have an associated commission case. This could happen if the commission case was not created, was deleted, or was not properly linked to the entitlement.
  Data Integrity Issues: There may be issues with the data integrity in the system, such as missing or incorrect entries in the database that link entitlements to commission cases.
  Configuration Issues: Incorrect configuration settings in the Commission Management module may lead to this error, especially if the system is not set up to handle entitlements correctly.
  
  Solution:
  
  Check Commission Case: Verify if a commission case exists for the entitlement in question. You can do this by navigating to the relevant transaction or report in SAP that displays commission cases and checking if the case is linked to the entitlement.
  Create or Link Commission Case: If there is no commission case, you may need to create one or link an existing commission case to the entitlement. Ensure that all necessary data is filled out correctly.
  Review Data Entries: Check for any data integrity issues. Ensure that all relevant entries in the database are correct and that there are no missing links between entitlements and commission cases.
  Consult Configuration Settings: Review the configuration settings in the Commission Management module to ensure that everything is set up correctly. This may involve checking the settings for entitlement recalculation and commission case creation.
  SAP Notes and Support: If the issue persists, consult SAP Notes for any known issues or patches related to this error. You may also consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CAC1, CAC2, or CAC3 for managing commission cases and entitlements.
  Documentation: Review SAP documentation related to Commission Management and Entitlement Management for best practices and troubleshooting steps.
  User Roles and Permissions: Ensure that the user attempting to perform the recalculation has the necessary permissions to access and modify commission cases and entitlements.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.