How To Fix CACS_SL036 - Error in the customising maintained for settlement lock

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_SL - Messages for Settlement lock (Fast Track Approval) Process

• Message number: 036

• Message text: Error in the customising maintained for settlement lock

What causes this issue?

The customising maintained for the remuneration type is not consistent.
eg
There could be more than one entry for remuneration done in the
customising
A remuneration may have been set; locked and not locked in the
customizing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please use transaction 'CACS_APPL_31_SL' and correct the entries.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_SL036 - Error in the customising maintained for settlement lock ?

  The SAP error message CACS_SL036, which indicates "Error in the customizing maintained for settlement lock," typically arises in the context of SAP Convergent Charging (SAP CC) or similar modules where settlement processes are involved. This error suggests that there is an issue with the configuration settings related to settlement locks.
  Cause:
  
  
  Incorrect Customizing Settings: The most common cause of this error is that the customizing settings for settlement locks are not correctly configured. This could involve missing entries, incorrect parameters, or misalignment with the business process requirements.
  
  
  Missing Authorization: Sometimes, the user may not have the necessary authorizations to access or modify the settlement lock settings.
  
  
  Inconsistent Data: There may be inconsistencies in the data that the system is trying to process, which can lead to errors when attempting to apply settlement locks.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server, that are causing the error.
  
  
  Solution:
  
  
  Check Customizing Settings: 
  
  Navigate to the relevant customizing transaction (usually in SPRO) and verify the settings for settlement locks. Ensure that all required entries are present and correctly configured.
  Look for any missing or incorrect configuration related to the settlement process.
  
  
  
  Review Authorizations: 
  
  Ensure that the user encountering the error has the necessary authorizations to access and modify the settlement lock settings. This can be checked in the user roles and profiles.
  
  
  
  Data Consistency Check: 
  
  Perform a consistency check on the data involved in the settlement process. Look for any anomalies or inconsistencies that could be causing the error.
  
  
  
  Consult SAP Notes: 
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  
  Debugging: 
  
  If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical expertise in ABAP or the specific module being used.
  
  
  
  Contact SAP Support: 
  
  If you are unable to resolve the issue through the above steps, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE80 (Object Navigator), and others that may be useful for troubleshooting.
  Documentation: Review the official SAP documentation for the module you are working with, as it may provide insights into the configuration and common issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the CACS_SL036 error effectively.