How To Fix CACS_SE613 - Conversion was canceled due to missing event information

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_SE - Settlement

• Message number: 613

• Message text: Conversion was canceled due to missing event information

What causes this issue?

Before the start of conversion, the system determines whether the
conversion has already taken place. If this is the case, processing is
canceled.
In the current case, no conversion information was found.

System Response

The conversion is canceled.

How to fix this error?

Contact SAP support for an analysis and solution to the problem.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_SE613 - Conversion was canceled due to missing event information ?

  The SAP error message CACS_SE613, which states "Conversion was canceled due to missing event information," typically occurs in the context of SAP Convergent Charging (SAP CC) or related modules where event processing is involved. This error indicates that the system was unable to complete a conversion process because it lacked the necessary event data.
  Causes:
  
  Missing Event Data: The most common cause is that the event data required for the conversion process is missing or not properly configured.
  Incorrect Configuration: There may be issues with the configuration of the charging or rating process, leading to the system not being able to find the necessary event information.
  Data Integrity Issues: There could be data integrity issues in the database, such as incomplete records or corrupted data.
  System Errors: Temporary system errors or inconsistencies in the SAP environment can also lead to this error.
  
  Solutions:
  
  Check Event Data: Verify that the event data required for the conversion is present and correctly configured. Ensure that all necessary fields are populated.
  Review Configuration: Go through the configuration settings for the charging and rating processes to ensure they are set up correctly. This includes checking the event types, charging plans, and any related settings.
  Data Validation: Perform data validation checks to ensure that there are no missing or corrupted records in the database. You may need to run consistency checks or data repair processes.
  Logs and Traces: Check the application logs and traces for more detailed error messages that can provide insights into what specific event information is missing.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of SAP CC you are using for any known issues or additional troubleshooting steps.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may have additional tools or insights to help resolve the issue.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that might address this specific error or provide patches and updates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these can sometimes resolve underlying issues.
  
  By following these steps, you should be able to identify and resolve the cause of the CACS_SE613 error in your SAP environment.