How To Fix CACS_POSTER014 - Reversal: Update to reversed document header &1, DB table &2 failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_POSTER - Commissions: Update Modules

• Message number: 014

• Message text: Reversal: Update to reversed document header &1, DB table &2 failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_POSTER014 - Reversal: Update to reversed document header &1, DB table &2 failed ?

  The SAP error message CACS_POSTER014 indicates that there was a failure in updating the header of a reversed document in the database table specified. This error typically occurs in the context of the SAP Convergent Charging (SAP CC) or similar financial applications where document reversals are processed.
  Cause:
  The error can be caused by several factors, including:
  
  Database Locking Issues: The document header might be locked by another transaction, preventing the update from being completed.
  Data Integrity Issues: There may be inconsistencies or integrity violations in the data that prevent the update from being processed.
  Authorization Issues: The user executing the reversal may not have the necessary permissions to update the document header.
  Configuration Issues: There may be configuration problems in the SAP system that affect how document reversals are handled.
  Database Errors: There could be underlying database issues, such as connectivity problems or corruption.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check for Locks: Use transaction codes like SM12 to check for any locks on the document header. If a lock is found, you may need to wait for the lock to be released or contact the user who holds the lock.
  
  
  Review Authorization: Ensure that the user has the necessary authorizations to perform the reversal. You can check this using transaction SU53 to see if there were any authorization failures.
  
  
  Check Data Integrity: Review the data in the document header and related tables to ensure there are no inconsistencies. You may need to run consistency checks or consult with your database administrator.
  
  
  Review Configuration: Check the configuration settings related to document processing and reversals in your SAP system. Ensure that all necessary settings are correctly configured.
  
  
  Database Health Check: If you suspect database issues, perform a health check on the database. This may involve checking for connectivity issues, running database consistency checks, or consulting with your database administrator.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  Debugging: If the issue persists, consider enabling debugging to trace the execution of the reversal process. This can help identify the exact point of failure.
  
  
  Contact SAP Support: If you are unable to resolve the issue with the above steps, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) to gather more information about the error.
  Documentation: Review the SAP documentation related to document processing and reversals in your specific module (e.g., SAP Convergent Charging).
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the error message CACS_POSTER014 effectively.