How To Fix CACS_PATCH013 - No information on patch status for application

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_PATCH - Standard Messages of Patch Framework

• Message number: 013

• Message text: No information on patch status for application

What causes this issue?

No information exists on the current patch status.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Execute transaction CACS_UPGRADE for your application and start the
patch manually.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_PATCH013 - No information on patch status for application ?

  The SAP error message CACS_PATCH013 indicates that there is no information available regarding the patch status for a specific application. This error typically arises in the context of SAP Convergent Charging (SAP CC) or similar applications where patch management is crucial for maintaining system integrity and performance.
  Causes:
  
  Missing Patch Information: The system may not have the necessary data regarding the patches that have been applied or are available for the application.
  Database Issues: There could be issues with the database that stores patch information, such as corruption or misconfiguration.
  Configuration Errors: Incorrect configuration settings in the application or the underlying system may lead to the inability to retrieve patch status.
  Version Compatibility: The application version may not be compatible with the patch management system, leading to a lack of information.
  Authorization Issues: The user may not have the necessary permissions to view patch information.
  
  Solutions:
  
  Check Patch Status: Verify if any patches have been applied to the application. You can do this by checking the relevant transaction codes or using the SAP GUI to navigate to the patch management section.
  Database Consistency Check: Perform a consistency check on the database to ensure that all necessary tables and entries related to patch management are intact.
  Review Configuration Settings: Check the configuration settings for the application and ensure that they are correctly set up to retrieve patch information.
  Update Application: If the application version is outdated, consider updating it to a more recent version that is compatible with the patch management system.
  User Authorizations: Ensure that the user encountering the error has the appropriate authorizations to access patch information. This may involve checking roles and permissions in the SAP system.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation with solutions for known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more detailed troubleshooting steps based on your specific system configuration.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for your specific version of SAP CC or the application in question for detailed information on patch management.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  System Logs: Check system logs (transaction codes like SM21) for any related error messages that could provide additional context for the issue.
  
  By following these steps, you should be able to diagnose and resolve the CACS_PATCH013 error effectively.