How To Fix CACS_ICM_PRX011 - Error in processing of proxy

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_ICM_PRX - Messages in ICM services

• Message number: 011

• Message text: Error in processing of proxy

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_ICM_PRX011 - Error in processing of proxy ?

  The SAP error message CACS_ICM_PRX011, which indicates "Error in processing of proxy," typically occurs in the context of SAP's Interaction Center Management (ICM) or when dealing with proxy communication between systems. This error can arise due to various reasons, including configuration issues, network problems, or issues with the proxy settings themselves.
  Causes:
  
  
  Configuration Issues: Incorrect configuration of the proxy settings in the SAP system can lead to this error. This includes settings related to the communication channels or the service definitions.
  
  
  Network Problems: If there are network connectivity issues between the SAP system and the external system it is trying to communicate with, this error may occur.
  
  
  Authorization Issues: The user or service account being used to execute the proxy may not have the necessary authorizations to perform the required actions.
  
  
  Service Unavailability: The external service that the proxy is trying to call may be down or not reachable.
  
  
  Data Format Issues: If the data being sent or received does not match the expected format, it can lead to processing errors.
  
  
  Version Mismatch: If there is a mismatch in the versions of the systems communicating via the proxy, it may lead to compatibility issues.
  
  
  Solutions:
  
  
  Check Configuration: Review the proxy configuration settings in the SAP system. Ensure that all necessary parameters are correctly set up.
  
  
  Network Connectivity: Verify that there are no network issues preventing communication between the SAP system and the external service. You can use tools like ping or traceroute to check connectivity.
  
  
  Authorization Checks: Ensure that the user or service account has the necessary authorizations to execute the proxy calls. You may need to adjust roles and permissions accordingly.
  
  
  Service Status: Check the status of the external service that the proxy is trying to access. Ensure that it is up and running and that there are no issues on that end.
  
  
  Data Validation: Validate the data being sent to ensure it meets the expected format and structure required by the external service.
  
  
  Logs and Traces: Check the application logs and traces in SAP for more detailed error messages that can provide additional context about the failure. Use transaction codes like SLG1 (Application Log) or ST22 (Dump Analysis) to investigate further.
  
  
  Update and Patch: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues.
  
  
  Consult Documentation: Refer to SAP Notes and documentation related to the specific version of your SAP system and the proxy technology being used for any known issues or additional troubleshooting steps.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Technical Documentation: Review the technical documentation for the specific SAP modules and components involved in the proxy communication for best practices and configuration guidelines.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.