How To Fix CACS_CS015 - Reference was documented

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_CS - Correspondence: Process Information

• Message number: 015

• Message text: Reference was documented

What causes this issue?

The reference between the aggregation container and the correspondence
container was documented.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_CS015 - Reference was documented ?

  The SAP error message CACS_CS015 ("Reference was documented") typically occurs in the context of SAP Customer Activity Repository (CAR) or SAP Convergent Charging (SAP CC) when there is an attempt to create or modify a reference that already exists in the system. This error indicates that the reference you are trying to work with has already been documented or recorded in the system.
  Cause:
  
  Duplicate Entry: The most common cause of this error is that the reference you are trying to create or modify already exists in the database.
  Data Integrity Rules: The system has built-in data integrity rules that prevent the creation of duplicate references to maintain consistency and accuracy in the data.
  Incorrect Input: There may be an issue with the input data, such as incorrect reference numbers or identifiers.
  
  Solution:
  
  Check Existing References: Before creating a new reference, check the existing records to see if the reference you are trying to create already exists. You can do this by querying the relevant tables or using transaction codes that allow you to view existing references.
  Modify Existing Reference: If the reference already exists and you need to make changes, consider modifying the existing record instead of creating a new one.
  Use Unique Identifiers: Ensure that any new references you create use unique identifiers that do not conflict with existing records.
  Consult Documentation: Review the relevant SAP documentation or help files for guidance on how to properly create or manage references in the system.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to the specific module you are working with (e.g., CACS for Convergent Charging).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  System Logs: Review system logs for additional context or error messages that may provide more insight into the issue.
  User Permissions: Ensure that you have the necessary permissions to create or modify references in the system.
  
  By following these steps, you should be able to identify the cause of the CACS_CS015 error and implement a suitable solution.