How To Fix CACS_CA007 - Additional commission case run was started

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_CA - Periodic Run of Additional Commission Case

• Message number: 007

• Message text: Additional commission case run was started

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_CA007 - Additional commission case run was started ?

  The SAP error message CACS_CA007 indicates that an additional commission case run has been initiated, which typically means that there is already an ongoing process for calculating commissions. This can occur in the context of SAP Commission Management or SAP Customer Activity Repository (CAR) where commission calculations are being processed.
  Cause:
  
  Concurrent Processing: The error usually arises when a user attempts to start a new commission case run while another one is already in progress. SAP does not allow multiple runs to ensure data integrity and consistency.
  System Lock: The system may have a lock on the commission case due to a previous run that has not yet completed.
  Configuration Issues: There may be configuration settings that are not allowing multiple runs or are incorrectly set up.
  
  Solution:
  
  Check Running Processes: Verify if there is an existing commission case run that is still active. You can do this by checking the transaction logs or using transaction codes like CACS_COM_CASE to monitor the status of commission cases.
  Wait for Completion: If there is an ongoing process, you may need to wait for it to complete before starting a new one. You can monitor the progress and check for any errors in the current run.
  Terminate Stuck Processes: If a process is stuck or taking too long, you may need to terminate it. This should be done with caution and ideally under the guidance of your SAP Basis or technical team.
  Review Configuration: Check the configuration settings related to commission processing to ensure they are set up correctly. This may involve reviewing the settings in the SAP Customizing Implementation Guide (IMG).
  Consult Documentation: Refer to SAP documentation or notes related to the CACS module for any specific guidance or updates regarding this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CACS_COM_CASE, CACS_COM_RUN, or CACS_COM_LOG for monitoring and managing commission cases.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  User Authorization: Ensure that the user attempting to start the commission case run has the necessary authorizations to do so.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support or your internal SAP team for further assistance.