How To Fix CACS_2A805 - Cannot determine a tool for application &1 OTC &2 and Obj.ID &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_2A - Messages for Fulfillment Level

• Message number: 805

• Message text: Cannot determine a tool for application &1 OTC &2 and Obj.ID &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_2A805 - Cannot determine a tool for application &1 OTC &2 and Obj.ID &3 ?

  The SAP error message CACS_2A805 indicates that the system is unable to determine a tool for a specific application, which is typically related to the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. The error message includes placeholders for the application, object type, and object ID, which can help in diagnosing the issue.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Configuration Issues: The tool or application may not be properly configured in the system. This could be due to missing or incorrect settings in the customizing or configuration tables.
  
  
  Missing Master Data: The required master data for the application or object ID may not exist or may be incomplete.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the tool or application.
  
  
  System Errors: There could be underlying system errors or inconsistencies in the database that prevent the tool from being determined.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify the configuration settings for the application in question. Ensure that all necessary tools are defined and correctly set up in the system.
  
  
  
  Review Master Data:
  
  Check if the master data related to the application and object ID exists and is complete. If not, create or update the necessary master data.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the appropriate authorizations to access the application and tools. You may need to consult with your security team to verify and adjust authorizations.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program logic to identify where the determination of the tool is failing. This may require technical expertise.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message. SAP Notes may provide additional insights or patches that can resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error message details, including the application, object type, and object ID.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on configuration.
  Transaction Codes: Familiarize yourself with transaction codes related to SAP CC or CI, such as CACS for configuration and CACS_TL for tool management.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error message CACS_2A805 effectively.