How To Fix CACS_2A013 - System cannot read fulfillment level of GUID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_2A - Messages for Fulfillment Level

• Message number: 013

• Message text: System cannot read fulfillment level of GUID &1

Procedure for System Administrators

Contact SAP technical support for an analysis of the problem.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_2A013 - System cannot read fulfillment level of GUID &1 ?

  The SAP error message CACS_2A013, which states "System cannot read fulfillment level of GUID &1," typically occurs in the context of SAP Convergent Charging (SAP CC) or related modules where the system is unable to retrieve the fulfillment level for a specific Global Unique Identifier (GUID). This can happen due to various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Data Integrity Issues: The GUID may not exist in the database, or there may be inconsistencies in the data.
  Authorization Issues: The user may not have the necessary permissions to access the fulfillment level associated with the GUID.
  Configuration Errors: There may be misconfigurations in the system that prevent it from accessing the required data.
  System Performance Issues: If the system is under heavy load, it may fail to retrieve data in a timely manner.
  Database Issues: There could be issues with the database itself, such as corruption or connectivity problems.
  
  Solutions:
  
  Check the GUID: Verify that the GUID provided in the error message is correct and exists in the system. You can do this by querying the relevant database tables.
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the fulfillment level data.
  Check Configuration: Review the configuration settings related to fulfillment levels in SAP CC to ensure they are set up correctly.
  System Performance: Monitor system performance and check for any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling tasks during off-peak hours.
  Database Health Check: Perform a health check on the database to ensure it is functioning correctly. Look for any signs of corruption or connectivity issues.
  Consult Logs: Check the application logs and system logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for SAP Convergent Charging to understand the expected behavior and configuration of fulfillment levels.
  Community Forums: Engage with the SAP Community or other forums where SAP professionals discuss similar issues. You may find others who have encountered and resolved the same error.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to SAP support for further assistance.