How To Fix C2123 - Order & is partially printed

SAP Error Message - Details

• Message type: E = Error

• Message class: C2 - Other messages production orders

• Message number: 123

• Message text: Order & is partially printed

What causes this issue?

The order papers were partially printed - make sure that after the
routing has been read in that the appropriate order papers are printed
again.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Print the order papers again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message C2123 - Order & is partially printed ?

  The SAP error message C2123, which states "Order & is partially printed," typically indicates that a production order or a related document has been partially printed, meaning that not all of the required print jobs for that order have been completed successfully. This can occur in various scenarios, such as when printing labels, production orders, or other related documents.
  Causes:
  
  Incomplete Print Jobs: Some documents or labels associated with the order may not have been printed due to printer issues or user interruptions.
  Printer Configuration Issues: The printer settings may not be correctly configured, leading to failures in printing.
  Network Issues: If the printer is networked, connectivity issues can prevent successful printing.
  User Errors: Users may have manually canceled the print job or not selected all necessary documents to print.
  Document Status: The order may have been set to a status that does not allow for complete printing.
  
  Solutions:
  
  Check Print Logs: Review the print logs to identify which documents were printed successfully and which were not. This can help pinpoint the issue.
  Reprint Documents: If certain documents were not printed, you can reprint them manually. Use the appropriate transaction code (e.g., CO02 for production orders) to access the order and initiate the print job again.
  Verify Printer Settings: Ensure that the printer is correctly configured in SAP. Check the device type, output device settings, and ensure that the printer is online and functioning.
  Check Order Status: Make sure that the order is in a status that allows for printing. If necessary, change the status to allow printing.
  Consult with IT Support: If the issue persists, it may be necessary to involve your IT support team to investigate any underlying network or printer issues.
  User Training: Ensure that users are trained on the correct procedures for printing documents related to orders to minimize user errors.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CO02 (Change Production Order), CO03 (Display Production Order), and SP01 (Spool Request) to manage printing tasks.
  SAP Notes: Check SAP Notes for any known issues or patches related to printing errors. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review SAP documentation or user manuals for specific instructions on printing production orders and troubleshooting printing issues.
  
  By following these steps, you should be able to resolve the C2123 error and ensure that all necessary documents for the order are printed successfully.