How To Fix B~030 - You do not have authorization to create support messages

SAP Error Message - Details

• Message type: E = Error

• Message class: B~ - Create Messages from the Customer System

• Message number: 030

• Message text: You do not have authorization to create support messages

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message B~030 - You do not have authorization to create support messages ?

  The SAP error message B~030, which states "You do not have authorization to create support messages," typically indicates that the user does not have the necessary permissions to create support messages in the SAP system. This can occur in various SAP environments, including SAP ERP, SAP S/4HANA, and others.
  Cause:
  
  Authorization Issues: The user lacks the required authorization object to create support messages. This is often related to the authorization roles assigned to the user.
  User Role Configuration: The user may not be assigned to the correct role that includes the necessary permissions for creating support messages.
  System Configuration: There may be system-wide settings that restrict certain users from creating support messages.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management transaction (e.g., SU01).
  Ensure that the user has a role that includes the necessary authorization objects for creating support messages (e.g., S_SAP_ESS or similar).
  
  
  
  Modify Authorizations:
  
  If the user does not have the required authorizations, a system administrator or security officer should modify the user's roles or create a new role that includes the necessary permissions.
  The relevant authorization objects may include:
  
  S_USER_AUTH (User Authorization)
  S_SERVICE (Service Authorization)
  S_TCODE (Transaction Code Authorization)
  
  
  
  
  
  Consult with SAP Basis Team:
  
  If you are unsure about the required authorizations or how to modify them, consult with your SAP Basis or security team. They can provide guidance on the necessary roles and authorizations.
  
  
  
  Testing:
  
  After making changes to the user’s roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Documentation:
  
  Ensure that any changes made to user roles and authorizations are documented for future reference and compliance.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific guidance or updates related to this error message. SAP frequently updates its documentation and may have specific notes addressing this issue.
  User Management Transactions: Familiarize yourself with user management transactions such as SU01 (User Maintenance), PFCG (Role Maintenance), and SU53 (Authorization Check) to troubleshoot authorization issues effectively.
  Support Channels: If the issue persists and you have the necessary permissions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the B~030 error and enable the user to create support messages in the SAP system.