How To Fix B~020 - Customizing for feedback functions missing

SAP Error Message - Details

• Message type: E = Error

• Message class: B~ - Create Messages from the Customer System

• Message number: 020

• Message text: Customizing for feedback functions missing

What causes this issue?

The necessary customizing settings for the feedback function are missing
in the system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

With the feedback function, users can enter a feedback message directly
from the SAP system (with system menu Help -> Feedback or by
double-clicking on the SAP logo) and send it to the relevant support
unit. The support unit can be a customer support unit or one at SAP.
You have to make the necessary settings in the system.
For more information, see SAP Service Marketplace at
http://service.sap.com/solutionmanager.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message B~020 - Customizing for feedback functions missing ?

  The SAP error message B~020, which states "Customizing for feedback functions missing," typically indicates that there is a configuration issue related to feedback functions in the SAP system. This error can occur in various contexts, such as during the execution of certain transactions or when trying to access specific functionalities that rely on feedback mechanisms.
  
  Cause:
  
  Missing Configuration: The most common cause of this error is that the necessary customizing settings for feedback functions have not been maintained in the system.
  Transport Issues: If the configuration was recently transported from another system, it might not have been properly imported or activated.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the feedback functions, leading to this error.
  Version Compatibility: If there are discrepancies between the versions of the SAP system or components, it may lead to missing functionalities.
  
  
  Solution:
  
  
  Check Customizing Settings:
  
  Navigate to the relevant customizing transaction (usually in SPRO) and ensure that