How To Fix BV121 - Internal error calling function VCM_GET_CUSTOMER_DATA

SAP Error Message - Details

• Message type: E = Error

• Message class: BV - Customer Measurement

• Message number: 121

• Message text: Internal error calling function VCM_GET_CUSTOMER_DATA

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BV121 - Internal error calling function VCM_GET_CUSTOMER_DATA ?

  The SAP error message BV121, which states "Internal error calling function VCM_GET_CUSTOMER_DATA," typically indicates an issue with the system's ability to retrieve customer data through the specified function module. This error can arise from various underlying causes, and addressing it may require a combination of troubleshooting steps.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies or corruption in the customer master data.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  System Configuration: Incorrect configuration settings in the SAP system could lead to this error.
  Function Module Issues: The function module VCM_GET_CUSTOMER_DATA itself may have bugs or issues that need to be addressed.
  Performance Issues: If the system is under heavy load, it may not be able to process the request in a timely manner.
  Transport Issues: If recent changes were transported to the system, they may not have been implemented correctly.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like SE11 to check the structure of the customer data tables.
  Run consistency checks on the customer master data using transaction BD87 or similar tools.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access customer data. This can be checked using transaction SU53 after the error occurs.
  
  
  
  Analyze System Configuration:
  
  Review the configuration settings related to customer data in the relevant customizing transactions (e.g., SPRO).
  Ensure that all necessary settings for customer data retrieval are correctly configured.
  
  
  
  Debug the Function Module:
  
  If you have access to the ABAP development environment, you can debug the function module VCM_GET_CUSTOMER_DATA to identify where the error occurs.
  Check for any recent changes or enhancements that may have affected this function.
  
  
  
  Monitor System Performance:
  
  Use transaction SM37 to check for long-running jobs or performance issues that may be affecting the system.
  Consider running performance analysis tools to identify bottlenecks.
  
  
  
  Check Transport Logs:
  
  If the error started occurring after a recent transport, review the transport logs to ensure that all objects were transported correctly.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80 (Object Navigator), SE37 (Function Module), and SE11 (Data Dictionary).
  SAP Notes: Search for SAP Notes related to the error message BV121 or the function module VCM_GET_CUSTOMER_DATA in the SAP Support Portal.
  Documentation: Review SAP documentation for any known issues or updates related to customer data retrieval.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the BV121 error in your SAP system.