How To Fix BT663 - Cannot find info text

SAP Error Message - Details

• Message type: E = Error

• Message class: BT - Background processing messages

• Message number: 663

• Message text: Cannot find info text

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message BT663 - Cannot find info text ?

  The SAP error message BT663 ("Cannot find info text") typically occurs when the system is unable to retrieve the information text associated with a specific object or transaction. This can happen for several reasons, including missing or incomplete configuration, issues with the text elements in the system, or problems with the language settings.
  Causes:
  
  Missing Text Elements: The information text that the system is trying to display may not exist in the database.
  Language Settings: The text may exist, but it is not available in the language that the user is currently using.
  Authorization Issues: The user may not have the necessary authorizations to access the text.
  Configuration Issues: There may be a problem with the configuration of the relevant module or transaction.
  Data Inconsistencies: There could be inconsistencies in the data that prevent the system from retrieving the text.
  
  Solutions:
  
  Check Text Elements: Verify if the required information text exists in the system. You can do this by navigating to the relevant transaction or using transaction codes like SE11 (Data Dictionary) or SE78 (SAPScript Forms).
  Language Settings: Ensure that the text is available in the language you are using. You can switch to a different language in your user profile settings to see if the text appears.
  Authorization Check: Confirm that you have the necessary authorizations to view the information text. You may need to contact your system administrator for assistance.
  Configuration Review: Review the configuration settings for the relevant module or transaction to ensure everything is set up correctly.
  Data Consistency Check: Run consistency checks or reports to identify any data issues that may be causing the problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE78 (SAPscript Forms), and SE37 (Function Modules) to investigate further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation.