How To Fix BT391 - Job overview must be refreshed

SAP Error Message - Details

• Message type: E = Error

• Message class: BT - Background processing messages

• Message number: 391

• Message text: Job overview must be refreshed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BT391 - Job overview must be refreshed ?

  The SAP error message BT391 ("Job overview must be refreshed") typically occurs in the context of background job processing in SAP. This message indicates that the job overview screen is displaying outdated information, and the user needs to refresh the view to see the most current status of background jobs.
  Cause:
  
  Outdated Data: The job overview screen may not have been refreshed after a job's status has changed (e.g., a job has completed, failed, or been canceled).
  Concurrent Updates: If multiple users are accessing the job overview at the same time, one user's actions may not be reflected in another user's view until a refresh is performed.
  System Performance: In some cases, system performance issues may delay the update of job statuses, leading to the need for a manual refresh.
  
  Solution:
  
  Refresh the Job Overview: The simplest solution is to manually refresh the job overview screen. This can usually be done by clicking the refresh button (often represented by a circular arrow icon) or by pressing the F5 key on your keyboard.
  Check Job Status: After refreshing, check the status of the jobs to ensure they are running as expected. If there are issues with specific jobs, you may need to investigate further.
  Log Out and Log Back In: If refreshing does not resolve the issue, logging out of the SAP system and logging back in can sometimes help clear any session-related issues.
  Contact SAP Support: If the problem persists and is affecting multiple users or jobs, it may be necessary to contact your SAP support team or SAP directly for further assistance.
  
  Related Information:
  
  Transaction Codes: The error may occur in transaction codes related to job monitoring, such as SM37 (Job Monitoring) or SM36 (Define Background Job).
  Job Logs: Review job logs for any specific errors or warnings that may indicate why jobs are not updating correctly.
  System Performance: Monitor system performance and check for any issues that may be affecting job processing and updates.
  User Permissions: Ensure that the user has the necessary permissions to view and manage background jobs.
  
  By following these steps, you should be able to resolve the BT391 error and ensure that you are viewing the most current information regarding background jobs in SAP.