How To Fix /BSNAGT/MESSAGE387 - Payloads of Ping Request and Ping Response messages do not match.

SAP Error Message - Details

• Message type: E = Error

• Message class: /BSNAGT/MESSAGE -

• Message number: 387

• Message text: Payloads of Ping Request and Ping Response messages do not match.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /BSNAGT/MESSAGE387 - Payloads of Ping Request and Ping Response messages do not match. ?

  The SAP error message /BSNAGT/MESSAGE387 indicates that there is a mismatch between the payloads of the Ping Request and Ping Response messages in the context of SAP's Business Network (BSNAGT). This error typically arises in scenarios involving communication between different systems or components, such as when using SAP's Application Interface Framework (AIF) or when integrating with external systems.
  Cause:
  
  
  Payload Mismatch: The most common cause of this error is that the data structure or content of the Ping Request does not match the expected structure or content of the Ping Response. This could be due to:
  
  Changes in the data model or structure that have not been reflected in both the request and response.
  Incorrect configuration or mapping in the integration setup.
  Network issues or interruptions that may have altered the message during transmission.
  
  
  
  Versioning Issues: If there are different versions of the systems or components involved, it may lead to incompatibilities in the expected payload formats.
  
  
  Configuration Errors: Misconfigurations in the settings of the involved systems can lead to discrepancies in the expected message formats.
  
  
  Solution:
  
  
  Check Payload Structures: Review the payload structures of both the Ping Request and Ping Response messages. Ensure that they match in terms of data types, fields, and overall structure.
  
  
  Review Configuration: Check the configuration settings in both the sending and receiving systems. Ensure that they are correctly set up to handle the expected message formats.
  
  
  Update Versions: If there are version discrepancies, consider updating the systems to ensure compatibility. This may involve applying patches or updates to the software.
  
  
  Test Connectivity: Perform connectivity tests between the systems to ensure that there are no network issues affecting message transmission.
  
  
  Consult Documentation: Refer to the SAP documentation for the specific components you are using (e.g., AIF, BSNAGT) to understand the expected message formats and any recent changes that may have been introduced.
  
  
  Error Logs: Check the error logs for more detailed information about the error. This can provide insights into what specifically is causing the mismatch.
  
  
  Engage SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. They may provide insights based on the specific configurations and versions you are using.
  
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide guidance on similar issues.
  Integration Documentation: Review the integration documentation for the specific components involved to ensure compliance with expected message formats.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the /BSNAGT/MESSAGE387 error in your SAP environment.