How To Fix BS_SSC_SR006 - Link to interaction record failed

BS_SSC_SR006 - Overview

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 006

• Message text: Link to interaction record failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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BS_SSC_SR006 - Details

• The SAP error message BS_SSC_SR006: Link to interaction record failed typically occurs when there is an issue with linking a service request or interaction record to a specific object in the SAP system. This can happen in various scenarios, particularly in the context of SAP Customer Service (CS) or SAP Service Management (SM).
  Causes:
  
  Missing or Incorrect Configuration: The system may not be properly configured to link service requests to interaction records.
  Authorization Issues: The user may not have the necessary permissions to create or link interaction records.
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing mandatory fields or incorrect object references.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  System Version or Patch Level: The error may arise due to bugs in a specific version of SAP or missing patches.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to service requests and