How To Fix BS_SSC_SR006 - Link to interaction record failed

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 006

• Message text: Link to interaction record failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BS_SSC_SR006 - Link to interaction record failed ?

  The SAP error message BS_SSC_SR006: Link to interaction record failed typically occurs when there is an issue with linking a service request or interaction record to a specific object in the SAP system. This can happen in various scenarios, particularly in the context of SAP Customer Service (CS) or SAP Service Management (SM).
  Causes:
  
  Missing or Incorrect Configuration: The system may not be properly configured to link service requests to interaction records.
  Authorization Issues: The user may not have the necessary permissions to create or link interaction records.
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing mandatory fields or incorrect object references.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  System Version or Patch Level: The error may arise due to bugs in a specific version of SAP or missing patches.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to service requests and interaction records in the SAP system. Ensure that all necessary settings are correctly defined.
  Verify Authorizations: Ensure that the user has the appropriate authorizations to create and link interaction records. This can be checked in the user roles and profiles.
  Data Validation: Validate the data being used to create the service request or interaction record. Ensure that all mandatory fields are filled out correctly and that the data is consistent.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be known issues or patches available.
  Technical Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, or CRM_ORDERADM_I that may be involved in service request and interaction record management.
  Documentation: Review SAP documentation related to Customer Relationship Management (CRM) and Service Management for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the BS_SSC_SR006 error message in SAP.