How To Fix BS_SSC_SELF_SERVICE001 - User &1 does not exist in any of the configured self-service systems

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SELF_SERVICE - Self Service Integration

• Message number: 001

• Message text: User &1 does not exist in any of the configured self-service systems

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BS_SSC_SELF_SERVICE001 - User &1 does not exist in any of the configured self-service systems ?

  The SAP error message BS_SSC_SELF_SERVICE001 indicates that the user specified (represented by &1) does not exist in any of the configured self-service systems. This error typically arises in scenarios where a user is trying to access a self-service application, such as SAP Employee Self-Service (ESS) or Manager Self-Service (MSS), but the system cannot find the user's information in the relevant backend systems.
  Causes:
  
  User Not Created: The user may not have been created in the self-service system or the relevant backend system.
  Incorrect User ID: The user ID being used may be incorrect or misspelled.
  System Configuration Issues: The self-service system may not be properly configured to connect to the backend system where the user data resides.
  User Status: The user may be inactive or locked in the backend system.
  Authorization Issues: The user may not have the necessary authorizations to access the self-service application.
  
  Solutions:
  
  
  Verify User Existence:
  
  Check if the user exists in the relevant backend system (e.g., SAP ERP, SAP S/4HANA).
  Use transaction code SU01 to look up the user in the backend system.
  
  
  
  Check User ID:
  
  Ensure that the user ID being used is correct and matches the one in the backend system.
  
  
  
  User Creation:
  
  If the user does not exist, create the user in the backend system using transaction SU01.
  
  
  
  Check System Configuration:
  
  Review the configuration settings for the self-service system to ensure it is correctly set up to connect to the backend system.
  Check the configuration in transaction SPRO under the relevant self-service settings.
  
  
  
  User Status:
  
  Ensure that the user is active and not locked. You can check this in transaction SU01 under the user’s status.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the self-service application. This can be done by checking the user roles and profiles.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to self-service applications for any specific configurations or known issues.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SPRO: Customizing Implementation Guide
  SUIM: User Information System (for checking user roles and authorizations)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to self-service applications.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP Basis or Security team for further assistance, or consult SAP support for more detailed troubleshooting.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the error message BS_SSC_SELF_SERVICE001.