How To Fix BRAIN871 - Please install Excel as viewer.


SAP Error Message - Details

  • Message type: E = Error

  • Message class: BRAIN -

  • Message number: 871

  • Message text: Please install Excel as viewer.

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



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    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

  • What is the cause and solution for SAP error message BRAIN871 - Please install Excel as viewer. ?

    The SAP error message BRAIN871 ("Please install Excel as viewer") typically occurs when you are trying to use a functionality in SAP that requires Microsoft Excel to be installed on your system, particularly when dealing with SAP Business Intelligence (BI) or SAP Business Warehouse (BW) reports.

    Cause:

    1. Missing Excel Installation: The most common cause of this error is that Microsoft Excel is not installed on the machine where you are trying to run the report.
    2. Incorrect File Association: Sometimes, even if Excel is installed, the file associations may not be set correctly, causing SAP to not recognize Excel as the default viewer for certain file types.
    3. SAP Configuration: There may be configuration settings in SAP that are not set up to recognize Excel as a viewer.

    Solution:

    1. Install Microsoft Excel: Ensure that Microsoft Excel is installed on your computer. If it is not installed, you will need to install it.
    2. Check File Associations:
      • Go to your system settings and check the default programs or file associations.
      • Ensure that Excel is set as the default program for opening .xls and .xlsx files.
    3. SAP Configuration:
      • Check the SAP settings to ensure that the Excel viewer is correctly configured.
      • You may need to consult with your SAP administrator to verify that the necessary settings are in place.
    4. Update SAP GUI: Ensure that you are using the latest version of SAP GUI, as older versions may have compatibility issues with newer versions of Excel.
    5. Reboot: After making changes, it may be necessary to restart your computer to ensure that all settings take effect.

    Related Information:

    • SAP Notes: Check SAP Notes for any specific patches or updates related to this error. SAP frequently releases updates that may address compatibility issues.
    • User Permissions: Ensure that you have the necessary permissions to access and run reports that require Excel.
    • Alternative Viewers: If you do not have access to Excel, consider using alternative viewers or exporting the data in a different format that does not require Excel.

    If the problem persists after trying these solutions, it may be helpful to contact your IT support team or SAP support for further assistance.

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