How To Fix BOS01139 - Service line &1 (PCKG_NO &2, LINE_NO &3) does not exist in database

SAP Error Message - Details

• Message type: E = Error

• Message class: BOS01 - Customer BOS Processing

• Message number: 139

• Message text: Service line &1 (PCKG_NO &2, LINE_NO &3) does not exist in database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BOS01139 - Service line &1 (PCKG_NO &2, LINE_NO &3) does not exist in database ?

  The SAP error message BOS01139 indicates that a specific service line does not exist in the database. This error typically occurs in the context of service management or billing processes, where the system is trying to access a service line that has not been defined or has been deleted.
  Cause:
  
  Non-Existent Service Line: The service line specified in the error message (identified by the package number PCKG_NO and line number LINE_NO) does not exist in the database.
  Data Deletion: The service line may have been deleted or not created properly in the system.
  Incorrect Input: There may be a mistake in the input data, such as a typo in the package number or line number.
  Configuration Issues: There could be issues with the configuration of the service management module or related settings.
  
  Solution:
  
  Verify Data: Check the package number and line number provided in the error message to ensure they are correct. Look for any typos or incorrect entries.
  Check Database: Use transaction codes like SE16 or SE11 to check the relevant database tables (e.g., service line tables) to see if the specified service line exists.
  Recreate Service Line: If the service line does not exist, you may need to create it again in the system. This can typically be done through the relevant transaction for service management or billing.
  Review Deletion Logs: If the service line was deleted, check the deletion logs or audit trails to understand why it was removed and if it can be restored.
  Consult Documentation: Review SAP documentation or help resources for specific guidance on managing service lines and related configurations.
  Contact Support: If the issue persists and you cannot resolve it, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SE16: Data Browser for checking table entries.
  SE11: Data Dictionary for viewing table structures.
  IW31/IW32: For creating or changing service orders.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorization: Ensure that you have the necessary authorizations to view or modify service lines in the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.