How To Fix /BOFU/PPF_ADAPTER_U064 - Retrieved fax &1 from business partner &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /BOFU/PPF_ADAPTER_U -

• Message number: 064

• Message text: Retrieved fax &1 from business partner &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /BOFU/PPF_ADAPTER_U064 - Retrieved fax &1 from business partner &2 ?

  The SAP error message /BOFU/PPF_ADAPTER_U064 typically relates to issues with the processing of fax messages in the context of the PPF (Post Processing Framework) in SAP. This error indicates that there was a problem retrieving a fax for a specific business partner.
  Cause:
  
  Configuration Issues: The fax configuration for the business partner may not be set up correctly. This could include missing or incorrect fax numbers.
  Business Partner Data: The business partner may not have the necessary data (like a valid fax number) in their master data.
  PPF Settings: The PPF settings for the fax output may not be configured properly, leading to issues in processing the fax.
  System Errors: There could be temporary system issues or connectivity problems that prevent the retrieval of the fax.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Go to the transaction code BP (Business Partner) and verify that the business partner has a valid fax number entered in the communication data.
  
  
  
  Review PPF Configuration:
  
  Check the PPF settings related to fax output. Ensure that the output type for fax is correctly configured in the PPF customizing settings.
  Use transaction code SPRO to navigate to the relevant PPF settings and verify the configuration.
  
  
  
  Test Fax Functionality:
  
  Test the fax functionality by sending a test fax to ensure that the fax server is working correctly and that the configuration is valid.
  
  
  
  Check Logs:
  
  Review the application logs for any additional error messages or warnings that could provide more context about the issue. You can use transaction code SLG1 to view application logs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the PPF and fax processing for any known issues or additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, providing them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  BP: Business Partner Maintenance
  SPRO: Customizing Implementation Guide
  SLG1: Application Log
  
  
  PPF Documentation: Look for SAP notes or guides on configuring the Post Processing Framework and fax output settings.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /BOFU/PPF_ADAPTER_U064.