How To Fix BOE_MESSAGE172 - Customer of BoE &1 must be the same as customer of transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: BOE_MESSAGE -

• Message number: 172

• Message text: Customer of BoE &1 must be the same as customer of transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message BOE_MESSAGE172 - Customer of BoE &1 must be the same as customer of transaction ?

  The SAP error message BOE_MESSAGE172 typically indicates a mismatch between the customer associated with a Business Object (BoE) and the customer associated with a specific transaction. This error often arises in scenarios involving billing, sales orders, or other customer-related transactions where the system expects the customer information to be consistent.
  Cause:
  
  Customer Mismatch: The customer specified in the Business Object (BoE) does not match the customer specified in the transaction. This could happen if the wrong customer is selected or if there are multiple customers involved in the transaction.
  Data Entry Error: There may have been a mistake during data entry, leading to the selection of an incorrect customer.
  Configuration Issues: There could be configuration settings in the SAP system that enforce strict customer matching rules, leading to this error when the rules are not met.
  
  Solution:
  
  Verify Customer Information: Check the customer details in both the Business Object and the transaction. Ensure that they are the same. If they are not, update the transaction to reflect the correct customer.
  Correct Data Entry: If the error is due to incorrect data entry, correct the customer information in the transaction or the Business Object as needed.
  Review Configuration: If the issue persists, review the configuration settings related to customer transactions in your SAP system. Ensure that the settings align with your business processes.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error in your version of SAP.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in the process, such as VA01 (Create Sales Order), VF01 (Create Billing Document), etc.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to perform the transaction, as sometimes authorization issues can lead to unexpected errors.
  
  By following these steps, you should be able to identify and resolve the cause of the BOE_MESSAGE172 error in your SAP system.