How To Fix /BOBF/CUST_UI069 - Online Help could not be started

SAP Error Message - Details

• Message type: E = Error

• Message class: /BOBF/CUST_UI -

• Message number: 069

• Message text: Online Help could not be started

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /BOBF/CUST_UI069 - Online Help could not be started ?

  The SAP error message /BOBF/CUST_UI069 indicates that the Online Help for the Business Object Processing Framework (BOPF) Custom UI could not be started. This error can occur due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing or Incorrect Configuration: The Online Help might not be properly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the Online Help.
  System Settings: There may be issues with the system settings or parameters that prevent the help from being displayed.
  Network Issues: If the Online Help is hosted externally, network issues could prevent access.
  Browser Compatibility: Sometimes, the browser being used may not be compatible with the Online Help system.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the Online Help is correctly configured in the system. This can involve checking the settings in transaction SICF (Internet Communication Framework) to ensure that the help service is active.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the Online Help. This can be done by checking the user roles and authorizations in transaction SU01.
  
  
  
  System Parameters:
  
  Check the system parameters related to Online Help. You can look into transaction RZ10 to see if any parameters need to be adjusted.
  
  
  
  Network Connectivity:
  
  If the Online Help is hosted externally, ensure that there are no network issues preventing access. You can test connectivity to the help server.
  
  
  
  Browser Settings:
  
  Try accessing the Online Help using a different browser or check the current browser settings. Ensure that pop-ups are allowed and that there are no extensions blocking the content.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that might address this specific error. You can search for notes in the SAP Support Portal.
  
  
  
  System Logs:
  
  Review the system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Help Portal: You can access the SAP Help Portal for documentation related to BOPF and Online Help.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message /BOBF/CUST_UI069.