How To Fix BNK_COM_INTF021 - problem_with_timeout_alert

SAP Error Message - Details

• Message type: E = Error

• Message class: BNK_COM_INTF - Message class interface

• Message number: 021

• Message text: problem_with_timeout_alert

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BNK_COM_INTF021 - problem_with_timeout_alert ?

  The SAP error message BNK_COM_INTF021 with the description "problem_with_timeout_alert" typically indicates that there is a timeout issue occurring in the bank communication interface. This can happen during the processing of bank statements, payment files, or other financial transactions that involve communication with external banking systems.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external banking system, leading to timeouts.
  Performance Bottlenecks: The SAP system or the external banking system may be experiencing performance issues, causing delays in processing.
  Configuration Errors: Incorrect configuration settings in the bank communication interface can lead to timeouts.
  Large Data Volume: Processing a large volume of data in a single transaction can exceed the timeout limits.
  External System Downtime: The external banking system may be down or undergoing maintenance, causing delays in response.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP system and the external banking system. You can use tools like ping or traceroute to diagnose connectivity problems.
  Review Performance: Monitor the performance of both the SAP system and the external banking system. Check for any resource bottlenecks (CPU, memory, etc.) that may be causing delays.
  Adjust Timeout Settings: If applicable, consider increasing the timeout settings in the SAP system or the external banking interface configuration. This can help accommodate longer processing times.
  Optimize Data Processing: If large volumes of data are being processed, consider breaking them into smaller batches to reduce processing time.
  Check External System Status: Verify the status of the external banking system to ensure it is operational. If it is down, you may need to wait until it is back online.
  Review Configuration: Double-check the configuration settings for the bank communication interface in SAP to ensure they are set up correctly.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Use transaction codes like SM21 (System Log) and ST22 (Dump Analysis) to check for any related errors or dumps that may provide more context.
  Logs: Review the application logs (transaction SLG1) for any additional error messages or warnings that may be related to the timeout issue.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to identify the root cause of the timeout issue and implement a suitable solution.