BL310 - Passenger &1 can only be booked in a smoker seat

SAP Error Message - Details

• Message type: E = Error

• Message class: BL - Application Log

• Message number: 310

• Message text: Passenger &1 can only be booked in a smoker seat

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BL310 - Passenger &1 can only be booked in a smoker seat ?

  The SAP error message BL310, which states "Passenger &1 can only be booked in a smoker seat," typically occurs in the context of airline or travel management systems that use SAP for booking and reservation processes. This error indicates that the passenger in question has a preference or requirement for a smoking seat, and the system is unable to fulfill that request based on the current seat availability or configuration.
  Cause:
  
  Passenger Preferences: The passenger has indicated a preference for a smoking seat in their profile or during the booking process.
  Seat Availability: There may be no smoking seats available on the flight or in the class of service being booked.
  Configuration Settings: The system may be configured to restrict certain passengers to specific seat types based on their preferences or requirements.
  Data Entry Error: There could be an error in how the passenger's preferences were entered into the system.
  
  Solution:
  
  Check Seat Availability: Verify if there are any smoking seats available on the flight. If not, you may need to inform the passenger and possibly offer alternatives.
  Update Passenger Preferences: If the passenger does not actually require a smoking seat, update their profile to reflect their true preferences.
  Rebook the Passenger: If the passenger insists on a smoking seat, consider rebooking them on a different flight that has available smoking seats.
  Consult Configuration Settings: Review the system configuration to ensure that it is set up correctly to handle passenger preferences and seat availability.
  Error Handling: Implement error handling in the booking process to provide clearer messages to users when such conflicts arise.
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation for more details on error messages and handling booking processes.
  User Training: Ensure that users involved in the booking process are trained to understand how to manage passenger preferences and seat assignments effectively.
  Customer Communication: Maintain clear communication with passengers regarding their seating preferences and any limitations that may exist.
  
  If the issue persists after trying the above solutions, it may be necessary to consult with your SAP support team or technical support for further assistance.