How To Fix BG068 - Service item does not contain a service number

SAP Error Message - Details

• Message type: E = Error

• Message class: BG - Warranty processing

• Message number: 068

• Message text: Service item does not contain a service number

What causes this issue?

You pressed the configuration pushbutton without first entering a
service number.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a service first, using the possible entries function if necessary.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BG068 - Service item does not contain a service number ?

  The SAP error message BG068: Service item does not contain a service number typically occurs in the context of service management or service order processing. This error indicates that a service item in a service order or service request is missing a service number, which is essential for identifying the specific service being referenced.
  Cause:
  
  Missing Service Number: The service item in the order does not have an associated service number, which is required for processing.
  Incorrect Configuration: The service item may not have been properly configured in the system, leading to the absence of a service number.
  Data Entry Error: During the creation of the service order or service request, the user may have neglected to enter the service number.
  Integration Issues: If the service order is being created through an interface or integration with another system, there may be issues in data transfer that result in missing information.
  
  Solution:
  
  Check Service Item Configuration: Ensure that the service item is correctly configured in the system. Verify that it has a valid service number assigned.
  Enter Service Number: If you are creating or editing a service order, make sure to enter the service number for the service item. This can usually be done in the service order or service request screen.
  Review Data Entry: Double-check the data entry process to ensure that all required fields, including the service number, are filled out correctly.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on how to properly set up service items and service numbers.
  Check for Integration Issues: If the service order is created through an external system, investigate the integration process to ensure that all necessary data is being transferred correctly.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like IW31 (Create Service Order) or IW32 (Change Service Order) to manage service orders.
  Service Master Data: Review the service master data in the system to ensure that all relevant information is complete and accurate.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary permissions to create or modify service orders and service items.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.