How To Fix BG013 - External master warranty number not entered

SAP Error Message - Details

• Message type: E = Error

• Message class: BG - Warranty processing

• Message number: 013

• Message text: External master warranty number not entered

What causes this issue?

Your master warranty requires external number assignment.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a number.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BG013 - External master warranty number not entered ?

  The SAP error message BG013, which states "External master warranty number not entered," typically occurs in the context of warranty management within SAP systems. This error indicates that a required external warranty number has not been provided for a particular transaction or process.
  Cause:
  
  Missing Data: The external master warranty number is a mandatory field in certain transactions related to warranty management. If this field is left blank, the system will trigger this error.
  Configuration Issues: There may be configuration settings in the warranty management module that require the external warranty number to be filled in for specific processes.
  Data Entry Errors: Users may inadvertently skip entering the warranty number during data entry.
  
  Solution:
  
  Enter the External Warranty Number: Ensure that the external master warranty number is entered in the relevant field before processing the transaction. This can usually be done in the warranty management screen or during the creation of a service order or warranty claim.
  Check Configuration Settings: Review the configuration settings in the warranty management module to determine if the external warranty number is set as a mandatory field. If necessary, adjust the settings to align with business requirements.
  User Training: Provide training to users on the importance of entering the external warranty number and how to do so correctly to avoid this error in the future.
  Validation Rules: Implement validation rules or checks in the system to ensure that the external warranty number is always filled in when required.
  
  Related Information:
  
  SAP Documentation: Refer to SAP Help documentation for warranty management to understand the specific requirements and processes related to external warranty numbers.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., IW31 for creating service orders, IW41 for confirming service orders) where this error might occur.
  Support Notes: Check SAP Support Portal for any notes or patches related to this error message, as there may be updates or fixes available.
  User Exits and BAdIs: If customization is needed, consider using user exits or Business Add-Ins (BAdIs) to enforce the entry of the external warranty number based on specific business logic.
  
  By addressing the root cause of the error and ensuring that the necessary data is entered, you can resolve the BG013 error and streamline warranty management processes in SAP.