How To Fix /BEV4/PLPEND097 - Ext. customer description differs from entry 'Customer conversion': &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /BEV4/PLPEND -

• Message number: 097

• Message text: Ext. customer description differs from entry 'Customer conversion': &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /BEV4/PLPEND097 - Ext. customer description differs from entry 'Customer conversion': &1 ?

  The SAP error message /BEV4/PLPEND097 typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Business Partner (BP) module, particularly during processes related to customer data conversion or synchronization. The error indicates that there is a discrepancy between the external customer description and the entry in the system for a specific customer conversion.
  Cause:
  The error message is triggered when the external customer description provided does not match the expected or existing description in the SAP system for the specified customer. This can happen due to various reasons, such as:
  
  Data Mismatch: The external system or file from which the customer data is being imported has a different description than what is stored in SAP.
  Incorrect Mapping: The mapping of fields between the external system and SAP may not be correctly configured, leading to mismatches.
  Data Entry Errors: Manual data entry errors in either the external system or SAP can lead to discrepancies.
  Changes in Customer Data: If the customer description was updated in SAP after the external data was generated, this could lead to a mismatch.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Verify Data: Check the external customer description against the SAP entry for the customer. Ensure that they match exactly, including any spaces, special characters, or case sensitivity.
  
  
  Update External Data: If the external description is incorrect, update it to match the SAP entry. If the SAP entry is outdated, consider updating it to reflect the correct description.
  
  
  Check Mapping Configuration: Review the mapping configuration between the external system and SAP to ensure that the fields are correctly aligned.
  
  
  Data Cleansing: If there are multiple discrepancies, consider performing a data cleansing exercise to standardize customer descriptions across systems.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific module you are working with for any additional guidance or known issues.
  
  
  Testing: After making the necessary corrections, re-run the process to see if the error persists.
  
  
  Related Information:
  
  Transaction Codes: Depending on your SAP version and configuration, you may use transaction codes like BP (Business Partner) or CRM (Customer Relationship Management) to manage customer data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the error message /BEV4/PLPEND097.