How To Fix /BEV4/PLPEND018 - Internal customer description not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /BEV4/PLPEND -

• Message number: 018

• Message text: Internal customer description not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /BEV4/PLPEND018 - Internal customer description not found ?

  The SAP error message /BEV4/PLPEND018 Internal customer description not found typically occurs in the context of the SAP Beverage Management module, which is part of the SAP ERP system. This error indicates that the system is unable to find a description for an internal customer in the relevant database or configuration settings.
  Cause:
  
  Missing Data: The internal customer record may not have been created or may be incomplete, leading to missing descriptions.
  Configuration Issues: There may be issues with the configuration settings related to customer master data.
  Data Migration Issues: If data was migrated from another system, some records may not have been transferred correctly.
  Authorization Issues: The user may not have the necessary permissions to view the internal customer data.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display).
  Verify if the internal customer exists and check if the description is filled in correctly.
  
  
  
  Create or Update Internal Customer:
  
  If the internal customer does not exist, create it using the appropriate transaction (e.g., XD01 for creating a customer).
  If it exists but is missing a description, update the record to include the necessary information.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP system related to customer data. Ensure that all necessary fields are properly configured.
  
  
  
  Data Migration Review:
  
  If the issue arose after a data migration, review the migration process to ensure all necessary data was transferred correctly.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the internal customer data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the Beverage Management module for any specific guidance on this error.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD02, XD03, and others related to customer master data management.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /BEV4/PLPEND018 Internal customer description not found.