How To Fix BCOM_R_AGENTGROUP023 - The agent group '&2' is obsolete on server '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_R_AGENTGROUP - Business Communication: Messages for Rule-Based Routing

• Message number: 023

• Message text: The agent group '&2' is obsolete on server '&1'

What causes this issue?

The agent group '&V2&' on server '&V1&' does not correspond with the
current version of the agent group in the SAP System.
Time stamp for agent group in the SAP System: &V3&
Time stamp for agent group on the server: &V4&

System Response

The agent group will be loaded on the server in the next download.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_R_AGENTGROUP023 - The agent group '&2' is obsolete on server '&1' ?

  The SAP error message BCOM_R_AGENTGROUP023 indicates that the specified agent group is obsolete on the server. This typically occurs in the context of SAP Business Communication Management (BCM) or SAP Business Workflow, where agent groups are used to define a set of users or agents that can be assigned tasks or notifications.
  Cause:
  
  Obsolescence of Agent Group: The agent group specified in the error message has been marked as obsolete. This could happen due to changes in the configuration, such as the agent group being deleted or deactivated.
  Configuration Changes: Changes in the system configuration or updates may have led to the agent group being removed or replaced.
  System Migration or Upgrade: If the system has undergone a migration or upgrade, certain agent groups may no longer be valid.
  
  Solution:
  
  Check Agent Group Status: Verify the status of the agent group in the SAP system. You can do this by navigating to the relevant configuration area (e.g., transaction codes like BP for Business Partner or SWI1 for workflow).
  Update Configuration: If the agent group is indeed obsolete, you may need to either:
  
  Update the configuration to use a valid agent group.
  Create a new agent group if necessary.
  
  
  Adjust Workflow or Task Assignments: If the error occurs in the context of a workflow, check the workflow definitions and ensure that they reference valid agent groups.
  Consult Documentation: Review any relevant SAP documentation or release notes that may provide insights into changes affecting agent groups.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a production environment.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to agent groups and workflows, such as SWI1, SWI2, or BP.
  SAP Notes: Search for SAP Notes related to agent groups and obsolescence issues, as they may provide specific guidance or patches.
  System Logs: Check system logs for additional error messages or warnings that may provide context for the issue.
  User Roles and Authorizations: Ensure that the user attempting to access the agent group has the necessary roles and authorizations.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.