How To Fix BC_BOR867 - First enter the customer data

SAP Error Message - Details

• Message type: E = Error

• Message class: BC_BOR - BC Training (All Courses)

• Message number: 867

• Message text: First enter the customer data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BC_BOR867 - First enter the customer data ?

  The SAP error message BC_BOR867 with the description "First enter the customer data" typically occurs when a user attempts to perform an action that requires customer-related information, but that information has not been provided or is incomplete.
  Cause:
  
  Missing Customer Data: The most common cause of this error is that the system expects certain customer data to be entered before proceeding with the transaction or function. This could include customer name, address, or other relevant details.
  Incorrect Sequence of Operations: The user may be trying to execute a function that is dependent on prior steps that involve entering customer data.
  Configuration Issues: There may be issues with the configuration of the system that prevent the proper entry or retrieval of customer data.
  
  Solution:
  
  Enter Customer Data: Ensure that all required customer data is entered in the relevant fields. This may involve navigating to the customer master data screen and filling in the necessary information.
  Check Transaction Sequence: Review the steps you are following to ensure that you are entering data in the correct order. If a previous step requires customer data, make sure that it has been completed.
  Validation: After entering the customer data, validate the information to ensure that it meets the system's requirements. This may involve checking for mandatory fields or specific formats.
  Consult Documentation: If you are unsure about what customer data is required, consult the SAP documentation or help resources related to the specific transaction you are trying to perform.
  Contact Support: If the issue persists after entering the required data, consider reaching out to your SAP support team or consulting with a functional consultant who can provide further assistance.
  
  Related Information:
  
  Transaction Codes: Depending on the context of the error, you may be using specific transaction codes (e.g., VA01 for sales orders, XD01 for customer master data) that require customer information.
  User Roles and Authorizations: Ensure that your user role has the necessary authorizations to enter and modify customer data.
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional troubleshooting steps.
  Training and Documentation: Familiarize yourself with the relevant training materials or user manuals that cover customer data entry and related processes in SAP.
  
  By following these steps, you should be able to resolve the BC_BOR867 error and proceed with your intended actions in SAP.