How To Fix B0428 - Transfer customer account &1 to customer account &2

SAP Error Message - Details

• Message type: E = Error

• Message class: B0 - Business Partner General

• Message number: 428

• Message text: Transfer customer account &1 to customer account &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message B0428 - Transfer customer account &1 to customer account &2 ?

  The SAP error message B0428, which states "Transfer customer account &1 to customer account &2," typically occurs during the process of transferring customer account data from one account to another. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes of Error B0428
  
  
  Inconsistent Data: The source and target customer accounts may have inconsistent or incompatible data, such as differing account types or statuses.
  
  
  Missing Authorizations: The user attempting the transfer may not have the necessary authorizations to perform the transfer between the specified accounts.
  
  
  Account Status: The source or target customer account may be locked, inactive, or in a status that does not allow for transfers.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that prevent the transfer of customer accounts.
  
  
  Data Integrity Issues: There could be issues with the underlying data integrity, such as missing mandatory fields or incorrect data formats.
  
  
  Solutions to Error B0428
  
  
  Check Account Status: Verify that both the source and target customer accounts are active and not locked. You can do this by checking the account status in the customer master data.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the transfer. This may involve checking user roles and permissions in the SAP system.
  
  
  Validate Data Consistency: Check the data in both customer accounts for consistency. Ensure that all required fields are filled out correctly and that the account types are compatible.
  
  
  Consult Configuration Settings: Review the configuration settings related to customer account transfers in the SAP system. This may involve consulting with your SAP Basis or configuration team.
  
  
  Check for Data Integrity Issues: Run data validation checks to ensure that there are no integrity issues with the customer master data. This may involve using transaction codes like SE11 or SE16 to inspect the underlying tables.
  
  
  Use Transaction Codes: Utilize relevant transaction codes (e.g., FD02 for changing customer data) to manually check and correct any discrepancies.
  
  
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for common issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with transaction codes related to customer master data management, such as:
  
  FD01: Create Customer (Accounting)
  FD02: Change Customer (Accounting)
  FD03: Display Customer (Accounting)
  
  
  
  SAP Documentation: Review SAP documentation and help files for detailed information on customer account management and error handling.
  
  
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  
  By following these steps, you should be able to identify the cause of the B0428 error and implement a suitable solution.