How To Fix B0217 - Customer & is not a natural person

SAP Error Message - Details

• Message type: E = Error

• Message class: B0 - Business Partner General

• Message number: 217

• Message text: Customer & is not a natural person

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message B0217 - Customer & is not a natural person ?

  The SAP error message B0217, which states "Customer & is not a natural person," typically occurs when there is an issue with the customer master data in the SAP system. This error indicates that the system is expecting a customer to be a natural person (an individual) but the data provided does not meet that requirement.
  Cause:
  
  Customer Master Data Configuration: The customer master record may be set up incorrectly. For example, if the customer is supposed to be a natural person but is classified as a business entity or organization.
  Account Group Settings: The account group assigned to the customer may not be configured to allow natural persons.
  Data Entry Error: There may be a mistake in the data entry process, where a customer that should be a natural person is incorrectly categorized.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD02 for change or XD03 for display).
  Verify the customer type and ensure that it is set to "natural person" if that is the intended classification.
  
  
  
  Review Account Group Settings:
  
  Check the account group assigned to the customer. You can do this by navigating to the account group configuration in the SAP IMG (Implementation Guide).
  Ensure that the account group allows for natural persons and is configured correctly.
  
  
  
  Correct Data Entry:
  
  If the customer was entered incorrectly, you may need to correct the entry. This could involve changing the customer type or reclassifying the customer as a natural person.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to customer master data and account groups for further guidance on the configuration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for assistance, especially if this is a recurring issue or if it affects multiple customers.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  XD01 - Create Customer (General Data)
  XD02 - Change Customer (General Data)
  XD03 - Display Customer (General Data)
  
  
  
  Account Group Configuration: 
  
  You can find the account group settings in the SAP IMG under Sales and Distribution -> Master Data -> Business Partners -> Customer -> Define Account Groups.
  
  
  
  User Exits and BAdIs: If there are custom developments in your SAP system, check if there are any user exits or BAdIs that might be affecting the customer classification.
  
  
  By following these steps, you should be able to identify and resolve the cause of the B0217 error in SAP.