How To Fix B~020 - Customizing for feedback functions missing

SAP Error Message - Details

• Message type: E = Error

• Message class: B~ - Create Messages from the Customer System

• Message number: 020

• Message text: Customizing for feedback functions missing

What causes this issue?

The necessary customizing settings for the feedback function are missing
in the system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

With the feedback function, users can enter a feedback message directly
from the SAP system (with system menu Help -> Feedback or by
double-clicking on the SAP logo) and send it to the relevant support
unit. The support unit can be a customer support unit or one at SAP.
You have to make the necessary settings in the system.
For more information, see SAP Service Marketplace at
http://service.sap.com/solutionmanager.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message B~020 - Customizing for feedback functions missing ?

  The SAP error message B~020, which states "Customizing for feedback functions missing," typically indicates that there is a configuration issue related to feedback functions in the SAP system. This error can occur in various contexts, such as during the execution of certain transactions or when trying to access specific functionalities that rely on feedback mechanisms.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the necessary customizing settings for feedback functions have not been maintained in the system.
  Transport Issues: If the configuration was recently transported from another system, it might not have been properly imported or activated.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the feedback functions, leading to this error.
  Version Compatibility: If there are discrepancies between the versions of the SAP system or components, it may lead to missing functionalities.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Navigate to the relevant customizing transaction (usually in SPRO) and ensure that all necessary settings for feedback functions are properly configured.
  Look for settings related to feedback mechanisms in the specific module you are working with (e.g., Sales and Distribution, Human Capital Management).
  
  
  
  Transport Management:
  
  If the configuration was recently transported, check the transport logs to ensure that all objects were successfully imported.
  If necessary, re-transport the missing configurations.
  
  
  
  Authorization Check:
  
  Verify that the user has the appropriate authorizations to access the feedback functions. This can be done by checking the user roles and profiles in transaction SU01.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific module you are working with to ensure that all necessary steps have been followed for configuring feedback functions.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with details about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SPRO (Customizing), SU01 (User Maintenance), and ST22 (Dump Analysis).
  Documentation: Review the SAP Help Portal for documentation related to feedback functions in the specific module you are working with.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the B~020 error message in your SAP system.