How To Fix AXT_CRM_GEN011 - &1 is a messaging BDoc, but a synchronous BDoc was requested

SAP Error Message - Details

• Message type: E = Error

• Message class: AXT_CRM_GEN - CRM Generation framework

• Message number: 011

• Message text: &1 is a messaging BDoc, but a synchronous BDoc was requested

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message AXT_CRM_GEN011 - &1 is a messaging BDoc, but a synchronous BDoc was requested ?

  The SAP error message AXT_CRM_GEN011 indicates that there is a mismatch between the type of BDoc (Business Document) being processed and the type that is expected. Specifically, the error states that a messaging BDoc was encountered, but a synchronous BDoc was requested. 
  Cause:
  
  BDoc Type Mismatch: The system is trying to process a messaging BDoc (which is typically used for asynchronous processing) when it is expecting a synchronous BDoc (which is used for immediate processing).
  Configuration Issues: There may be a configuration issue in the BDoc settings or in the way the BDoc is being called or processed.
  Incorrect Call: The application or process that is invoking the BDoc may be incorrectly set up to request a synchronous BDoc when it should be handling a messaging BDoc.
  
  Solution:
  
  Check BDoc Configuration: Review the configuration of the BDocs in the SAP system to ensure that the correct types are being used. Make sure that the BDoc being processed is indeed intended to be synchronous if that is what is required.
  Adjust the Call: If the process is supposed to handle a messaging BDoc, adjust the call to ensure it is set up to handle asynchronous processing instead of synchronous.
  Review Application Logic: If you are developing or customizing an application, ensure that the logic correctly distinguishes between synchronous and asynchronous BDocs and calls the appropriate type.
  Consult Documentation: Refer to SAP documentation or help resources for more details on BDoc types and their intended use cases.
  
  Related Information:
  
  BDoc Types: Understand the difference between synchronous and asynchronous BDocs. Synchronous BDocs are used for immediate processing and expect a response, while messaging BDocs are queued for processing and do not require an immediate response.
  SAP CRM: This error is specific to SAP CRM systems, so familiarity with CRM BDoc processing and configuration is beneficial.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on BDoc processing.
  
  If the issue persists after checking the above points, it may be helpful to engage with SAP support or consult with a technical expert familiar with SAP CRM and BDoc processing.