How To Fix AW698 - System error when determining credit memo for prior year

SAP Error Message - Details

• Message type: E = Error

• Message class: AW - AuC messages

• Message number: 698

• Message text: System error when determining credit memo for prior year

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message AW698 - System error when determining credit memo for prior year ?

  The SAP error message AW698, which indicates a "System error when determining credit memo for prior year," typically arises in the context of financial transactions, particularly when dealing with credit memos that pertain to previous fiscal years. This error can occur due to various reasons, including data inconsistencies, configuration issues, or system limitations.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the financial data for the prior year, such as missing or incorrect entries.
  Configuration Issues: The system configuration for handling credit memos may not be set up correctly, especially for prior year transactions.
  Closed Fiscal Year: The fiscal year in question may be closed, and the system may not allow changes or postings to that year.
  Authorization Issues: The user may not have the necessary authorizations to process transactions related to prior years.
  System Limitations: There may be limitations in the SAP version being used, particularly if it is outdated or not properly patched.
  
  Solutions:
  
  Check Data Consistency: Review the financial data for the prior year to ensure that all entries are correct and complete. Look for any missing or erroneous transactions that could be causing the issue.
  Review Configuration: Ensure that the configuration settings for credit memos and financial postings are correctly set up in the system. This may involve checking the relevant customizing settings in the SAP system.
  Open the Fiscal Year: If the fiscal year is closed, consult with your finance team to determine if it is possible to reopen the year for adjustments or if alternative methods can be used to process the credit memo.
  User Authorizations: Verify that the user attempting to process the credit memo has the necessary authorizations. If not, work with your SAP security team to grant the required permissions.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. Applying the latest updates may resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant transaction codes and system logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB75 (Credit Memo) and FB60 (Invoice) to understand how credit memos are processed in SAP.
  Documentation: Review SAP documentation related to financial postings and credit memo processing for best practices and troubleshooting tips.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, as other users may have encountered and resolved the same error.
  
  By following these steps, you should be able to identify the root cause of the AW698 error and implement a suitable solution.