How To Fix ATP_DATA_PRIVACY800 - Customer does not exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATP_DATA_PRIVACY -

• Message number: 800

• Message text: Customer does not exist.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATP_DATA_PRIVACY800 - Customer does not exist. ?

  The SAP error message "ATP_DATA_PRIVACY800 Customer does not exist" typically occurs in the context of Advanced ATP (Available-to-Promise) functionality, particularly when dealing with customer data privacy settings. This error indicates that the system is unable to find the customer record associated with the transaction or request being processed.
  Cause:
  
  Missing Customer Record: The customer ID being referenced does not exist in the system. This could be due to data entry errors, or the customer may not have been created in the system.
  Data Privacy Settings: The customer may exist, but data privacy settings or restrictions may prevent the system from accessing the customer data.
  Incorrect Configuration: There may be issues with the configuration of the ATP settings or the customer master data.
  Client-Specific Data: The customer might exist in a different client or environment, leading to the error when trying to access it in the current client.
  
  Solution:
  
  Verify Customer Existence: Check if the customer ID exists in the system. You can do this by navigating to the customer master data transaction (e.g., XD03 for display) and entering the customer ID.
  Check Data Privacy Settings: Review the data privacy settings for the customer. Ensure that the necessary authorizations are in place to access the customer data.
  Correct Customer ID: If the customer ID is incorrect, correct it in the transaction or request that is generating the error.
  Create Customer Record: If the customer does not exist, create a new customer record using the appropriate transaction (e.g., XD01 for creating a customer).
  Review Configuration: Check the configuration settings related to ATP and customer data to ensure they are set up correctly.
  Consult with IT Support: If the issue persists, consult with your SAP support team or IT department for further investigation and resolution.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD02, XD03, and OVK1 (for customer account groups).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorizations: Ensure that the user has the necessary authorizations to access customer data.
  Data Privacy Regulations: Be aware of any data privacy regulations (like GDPR) that may affect how customer data is handled in your SAP system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.