How To Fix ATP_BOP002 - Call to the master data application failed.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATP_BOP -

• Message number: 002

• Message text: Call to the master data application failed.

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATP_BOP002 - Call to the master data application failed. ?

  The SAP error message ATP_BOP002, which states "Call to the master data application failed," typically occurs in the context of Advanced Planning and Optimization (APO) or when dealing with Available-to-Promise (ATP) checks. This error indicates that there was a failure in retrieving or processing master data that is necessary for the ATP check or planning process.
  Causes:
  
  Master Data Issues: The master data (such as material master, location, or product data) may be incomplete, inconsistent, or not properly maintained.
  System Configuration: There may be configuration issues in the APO system or in the integration between SAP ERP and APO.
  Data Transfer Problems: Issues during data transfer from the ERP system to the APO system can lead to missing or corrupted master data.
  Authorization Issues: The user may not have the necessary authorizations to access the required master data.
  Technical Errors: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solutions:
  
  Check Master Data: Verify that all relevant master data is correctly maintained in the system. This includes checking the material master, location data, and any other relevant master data objects.
  Review Configuration: Ensure that the configuration settings in both the ERP and APO systems are correct. This includes checking the settings for ATP checks and master data integration.
  Data Consistency Check: Run consistency checks to identify any discrepancies in the master data. Use transaction codes like /SAPAPO/MASTER_DATA_CHECK to perform these checks.
  Authorization Check: Ensure that the user has the necessary authorizations to access the master data. This can be done by reviewing the user roles and authorizations in the system.
  Monitor System Performance: Check for any performance issues in the system that may be causing timeouts or failures in data retrieval.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context on the failure.
  Reprocess Data: If the issue is related to data transfer, consider reprocessing the data transfer jobs to ensure that all master data is correctly synchronized between systems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SAPAPO/ATP_CHECK for ATP checks and /SAPAPO/MASTER_DATA for master data maintenance.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to ATP_BOP002.
  Documentation: Review SAP documentation related to ATP and APO for best practices in master data management and configuration.
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.