How To Fix ATO_CUSTOMER838 - You must reexport collection &1 from your quality system.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 838

• Message text: You must reexport collection &1 from your quality system.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER838 - You must reexport collection &1 from your quality system. ?

  The SAP error message ATO_CUSTOMER838 indicates that there is a requirement to re-export a collection from the quality system. This typically occurs in the context of SAP Advanced Track and Trace for Pharmaceuticals (ATTP) or similar applications where data consistency between systems (development, quality, and production) is crucial.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Data Inconsistency: The collection in the quality system has been modified or is not in sync with the production system.
  Transport Issues: There may have been issues during the transport of the collection from the quality system to the production system.
  Missing Data: Required data or configurations may be missing in the quality system that are necessary for the collection to be valid.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Re-export the Collection:
  
  Go to the quality system and ensure that the collection is complete and correct.
  Use the appropriate transaction or program to re-export the collection from the quality system to the production system.
  
  
  
  Check for Modifications:
  
  Review any recent changes made in the quality system that might have affected the collection.
  Ensure that all necessary data is present and correctly configured.
  
  
  
  Transport Request:
  
  If the collection was part of a transport request, ensure that the transport was successfully imported into the production system.
  If not, you may need to re-import the transport request.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of the software you are using for any additional steps or considerations.
  
  
  
  Contact SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  User Permissions: Ensure that you have the necessary permissions to perform the export and that there are no authorization issues.
  
  By following these steps, you should be able to resolve the ATO_CUSTOMER838 error and ensure that your collections are properly synchronized between your quality and production systems.