How To Fix ATO_CUSTOMER835 - Export locked by user &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 835

• Message text: Export locked by user &1.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER835 - Export locked by user &1. ?

  The SAP error message ATO_CUSTOMER835, which states "Export locked by user &1," typically occurs when a user attempts to perform an action on an export that is currently locked by another user. This can happen in various scenarios, such as when a user is editing or processing data related to an export, and another user tries to access the same data.
  Cause:
  
  Concurrent Access: Another user is currently working on the same export or has locked the export for processing.
  Session Timeout: A previous session may not have released the lock due to a timeout or an unexpected termination.
  System Error: Sometimes, system errors or inconsistencies can lead to locks not being released properly.
  
  Solution:
  
  Identify the Locking User: Check who is currently holding the lock. You can do this by using transaction codes like SM12 (to view and manage locks) or SM21 (to check system logs).
  Wait for Release: If the lock is held by another user, you may need to wait until they finish their work and release the lock.
  Contact the User: If you can identify the user holding the lock, you may want to contact them to see if they can release it.
  Force Release the Lock: If necessary, a system administrator can manually release the lock using transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other user is still working on the export.
  Check for System Issues: If this error occurs frequently, it may be worth investigating if there are underlying system issues or configurations that need to be addressed.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM21: To check system logs for errors.
  SM37: To monitor background jobs that may be related to the export process.
  
  
  User Training: Ensure that users are trained on how to properly release locks and manage their sessions to avoid unnecessary locking issues.
  System Monitoring: Regularly monitor system performance and user activities to identify patterns that may lead to locking issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.