How To Fix ATO_CUSTOMER604 - The source collection of the item &1 ( &2 ) is not same as &3.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 604

• Message text: The source collection of the item &1 ( &2 ) is not same as &3.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER604 - The source collection of the item &1 ( &2 ) is not same as &3. ?

  The SAP error message ATO_CUSTOMER604 typically occurs in the context of Advanced Variant Configuration (AVC) when there is a mismatch in the source collection of a configurable product. This error indicates that the source collection of the item being processed does not match the expected source collection.
  Cause:
  The error can be caused by several factors, including:
  
  
  Mismatch in Configuration: The item being configured may have been assigned to a different source collection than what is expected. This can happen if the configuration settings were changed or if there are inconsistencies in the master data.
  
  
  Incorrect Dependencies: The dependencies defined for the configurable product may not align with the source collection of the item being processed.
  
  
  Data Integrity Issues: There may be issues with the data integrity in the configuration settings, such as missing or incorrect entries in the configuration tables.
  
  
  Custom Development: If there are custom enhancements or developments in the system, they may inadvertently cause this error by altering the expected behavior of the configuration process.
  
  
  Solution:
  To resolve the ATO_CUSTOMER604 error, you can take the following steps:
  
  
  Check Configuration Settings: Review the configuration settings for the item in question. Ensure that the source collection is correctly defined and matches the expected values.
  
  
  Review Dependencies: Examine the dependencies associated with the configurable product. Make sure that they are correctly set up and that they reference the correct source collection.
  
  
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the configuration data. This may involve checking the relevant tables in the SAP system.
  
  
  Debugging: If the issue persists, consider debugging the configuration process to identify where the mismatch is occurring. This may require technical expertise in SAP ABAP.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to Advanced Variant Configuration for any known issues or additional troubleshooting steps.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant configuration information.
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific guidance or patches.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CU01 (Create Configuration Profile), CU02 (Change Configuration Profile), and CU03 (Display Configuration Profile) to manage configuration settings.
  Training and Documentation: Consider training resources or documentation on Advanced Variant Configuration to better understand how to manage configurations and avoid similar issues in the future.
  
  By following these steps, you should be able to identify and resolve the cause of the ATO_CUSTOMER604 error in your SAP system.